Insider's Club FAQ - Anne Klein

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Insider's Club FAQ

FAQs

Go to category...Signing UpAccountEarning PointsRedeeming RewardsCheckoutReferrals & Social SharingTroubleshooting & Support

Signing Up

How do I sign up for the AK Insider reward program?

Signing up is easy!

Simply create an account here and enter your name, email, and password. It’s free to join and you will automatically be signed up to receive emails with insider access to sales, promotions, and all of our newest drops. If you currently have an account or email subscription with us - you’ve already been enrolled in our rewards program so you can kick back, sign in, and start earning Points!

What are the advantages of becoming a rewards member?

Account

Where can I find all of my rewards account info?

The rewards page is your roadmap to all your points and perks. You can access all your info by visiting our rewards page here.

And in your personal account information to sign in.

How do I know which Rewards tier I am currently a member of?

When you are signed into your rewards account, your home page will list all of the rewards tiers. Your current tier and perks will be highlighted with a box around it.

How will I know when I have reached a new tier?

When your total points reach a new tier threshold, you will receive an email welcoming you to the new tier. If this tier includes a reward, the email will also contain a unique one-time coupon code for you to redeem.

Please note that coupons cannot be combined with points redemption.

Earning Points

How do I earn points through purchases?

Why didn’t I earn points on my purchase?

How do points convert to dollars?

I should have earned points for a purchase/incentive but didn’t see my account balance change. Did I get credit?

What happens to my points if I return a purchase?

Do purchases made with gift cards earn points?

Does it cost anything to begin earning points?

Absolutely not! Sign up is 100% free, and it will never cost you anything to earn points. Make sure to visit our Rewards Page to get started.

Do points ever expire?

Your points will expire one year after the date the points were earned!

Redeeming Rewards

How do I redeem my points?

Exchanging your points for great rewards couldn't be easier! Simply visit our Rewards Pageto view all of our great reward options and click the 'Redeem' to shop.

Will I be able to use my points/rewards in store?

No, Anne Klein does not own physical stores. Point rewards can only be redeemed on Anneklien.com

Can I return my order if I redeemed rewards points for a discount?

Yes! If you are returning the entire order, we will refund you the total dollar amount spent after the discount was applied. The points you used to redeem the discount will also be added back into your rewards account.

I’ve earned points with my last purchase, but now I want to return it. What will happen to my reward?

If you use rewards for a purchase and return the item, the rewards will go back to your account. For example:

You use a $10 reward on a $100 purchase.
If you return it, $90 will go back to your card, and the $10 reward will return to your account.

How can I get a birthday reward?

Add your birthday under ways to earn points on the Loyalty Rewards Page on your birthday we will send you a special discount code via email valid for 30 days from the date of your b-day!

\* Your birthday code is non-transferable and may not be sold or assigned to anyone else. If we feel someone is trying to manipulate the program, we reserve the right to terminate your account at our discretion. *

I signed up for the Birthday Bonus but didn’t receive it.

We’re thrilled you’ve joined our rewards program to celebrate your special day!

To receive your birthday bonus:

Register your birthday at least 30 days in advance.
Bonuses will be emailed to you on your birthday.

If you register after your birthday this year, the reward will be available on your birthday next year.

Birthday rewards are based on your Rewards tier at the time of your birthday. If it’s been over 30 days since registering and you haven’t received your bonus, contact customer service—we’re happy to help!

Checkout

How do I redeem my rewards at checkout?

Referrals & Social Sharing

I received an error message when referring friends through the email referral box. What went wrong?

I’ve referred several friends but haven’t received any points for it. Is there something else I need to do?

Troubleshooting & Support

Why didn’t I earn points on my purchase?

Double-check you were signed into your rewards account and didn’t accidentally check out as a guest. You must be logged in when making purchases to earn points. If you have done this in error, contact us at customers ervice to help apply your points to your account. You also won’t receive points if you return your purchase, or your purchase is canceled for any reason. Please note that any points you earn on a purchase you later return will be deducted from your point balance.

*Purchases made with gift cards will not be rewarded points. *

I should have earned points for a purchase/incentive but didn’t see my account balance change. Did I get credit?

I received an error message when referring friends through the email referral box. What went wrong?

Who can I contact if I have issues with my account or points?

Please contact our customer service team:

Live Chat: anneklein.com
Email: customercare@anneklein.com
Phone: Toll-Free: 1 844-390-ANNE (2663)

Get support

Live Chat: anneklein.com Email: customercare@anneklein.com Phone: Toll-Free: 1 844-390-ANNE (2663)

FAQs

Hi, how can we help you?

Get more information

Contact & Hours of Operation \ \ 2 articles Orders \ \ 5 articles Shipping & Billing \ \ 8 articles Returns & Exchanges \ \ 6 articles Watch Inquiries \ \ 7 articles Promotions & Eligibility \ \ 2 articles Redo Returns + Shipping Protection \ \ 3 articles Privacy Policy \ \ 1 article

Get support

Email: customercare@anneklein.com

Call us

Toll-Free: +1 844 390 2663